Returns & Refund
Anyway, we owed you a “Thank you!” for ordering a product from imutrics.com. We hope you are delighted with items to receive from Mutrics, but if you are not perfectly satisfied with it, return it within 30 days following delivery for a refund or exchange. No Restocking Fee will be charged except the shipping fee.
Following items are not eligible for Mutrics Refund Policy:
- a) Promotional items;
- b) Gift and freebies;
- c) any items purchased from dealers or re-sellers and not superbace.com directly.
We offer a 12 months manufacturer warranty following delivery for any failures or defects that occur through normal use.
The warranty won’t be renewed for the replacement.
Return & Exchange
We accept a return for reasonable up to 30 days following delivery, no further process if out of the Guarantee. To be eligible for a return, the item must in its original package with all original contents undamaged. (We strongly recommend you keep your packaging for at least the first 30 days after purchase)
Accessories or other items received as part of a promotional offer or gift must be returned for a refund or exchange along with the original product. Mutrics cannot accept returns products that had been altered, scratched or marked.
The customers will be charged for shipping costs of returns. No restocking fee be charged for the return items (Subject to availability).
To return the item purchased from Mutrics, please note:
- a) Shipping charges on return merchandise are at the customers' expense;
- b) Items lost in transportation will not be compensated for.
- c) Refunds for return merchandise will be processed within two weeks after receiving the return package. (Refund amount of merchandise value only.)
For exchange, the wrong item received or faulty items are applicable.
To exchange or return, please email Mutrics Team to firstname.lastname@example.org.
Cancel the non-processed order
Please email our Customer Service with your order number and reason to email@example.com.
Cancel the ship-out order
The request for canceling the ship-out item is not acceptable.
Cancel the failed-delivery order
- a) Unsuccessful delivery caused by the customer: The refund will less shipping cost & the restocking fees 50% (Subject to availability);
- b) Failed for an unknown reason: We will make a re-ship or refund for you.
Refund (If applicable)
The refund will be issued within two weeks of confirming. Further steps and information please message our Customer Service via firstname.lastname@example.org.
- a) Additional duties and/or taxes will not be refunded;
- b) Shipping fee will not be refunded;
- c) If you have yet to receive a refund after processed, initially check your bank account again. (Please contact your credit card company or bank, it may take some time before your refund is officially posted.)
A full refund or replacement will be made when the cost is caused by Mutrics. However, the loss and responsibility should be covered on your end when delivery failed due to your reasons:
- a) Inexactly or wrong provided shipping information;
- b) Unsuccessfully delivery due to the receipt is not home;
- c) Refusal to pay taxes levied by customs in the destination country in accordance with local laws, resulting in the destruction or loss of the parcel.
Kind reminders for unsuccessful delivered caused by above reasons:
- a) The re-ship or the refund will be processed after received the return package;
- b) Shipping charges on the original items and the new package will at your expands.
For more detail information please consult at email@example.com.
All products in imutrics.com are VAT excluded
Please learn more about the customs policy of your countries. The price doesn’t include any duties or fee customs clearance.